Northwestern Wisconsin electric company

COVID – 19 UPDATES
 
In response to the COVID-19 outbreak NWE has been making changes to its operations and customer service options to protect customers and employees and insure the delivery of electric service to homes and businesses.  To date, the following changes have been made.
 
Office Closures
               
NWE has closed its Grantsburg and Frederic office to walk-in traffic.  Our offices will remain open during normal business hours to take calls from customers as well as respond to emails from customers.  If you would like to pay your electric bill, please use of the options below:
  1. Dropbox – NWE has payment drop boxes located at the Grantsburg and Frederic offices.  Please attach the return portion of your monthly statement with payment.
  2. Credit Card By Phone – Simply call 877-885-7968 to pay your bill.  You will need your NWE account number and a valid credit card, Debit Card or E-Check.  There is a fee that applies to each payment.
  3. Automatic Withdrawal – Call NWE to receive an application to have your monthly electric bill automatically withdrawn from your checking or savings account.  There is no extra charge to pay with Automatic Withdrawal. 
  4. Online – Click on the icon to the right and register for an NWE on-line account.  You will need your NWE account # and your NWE meter #.  Customers can view and pay their electric bill using this tool.  There is a fee that applies to each payment.
 
Electric Operations
                NWE has taken measures to minimize our operations staff exposure to both the public and each other.  NWE also has agreements with other utilities to assist in operations if necessary.  NWE will continue to maintain and operate the transmission and distribution electric system in Burnett and Polk County on a daily basis as usual.  Unforeseen electric outages will be taken care of as they have always been, in a safe and efficient manner. 
 
Customer Billing Assistance
                NWE realizes many of their customer’s situations are changing rapidly.  If you have questions or concerns regarding your electric bills, NWE wants to hear from you.  Please do not hesitate to contact NWE at 800-261-1200 or email us at info@nweco.com.
 
                At NWE we are proud to have served you for 100 years.  We want you to know that we are diligent in our service to this community and will work alongside you and your families to get through this immediate crisis.  We also look forward to serving your energy needs for the next 100 years.
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View and Pay Your Bill Online

Phone Payments Only  877-885-7968

NOTICE

​In December 2017, the Federal Tax Cuts & Jobs Act (TCJA) was signed into law.  TCJA reduces the corporate income tax rate beginning in 2018.  This change impacts all Wisconsin investor-owned utilities and their customers. 
Northwestern Wisconsin Electric Company
104 South Pine St, PO Box 9, Grantsburg, WI 54840
715-463-5371
1-800-261-1200